Shipping & Return

📦 Zynora Fusion Shipping Policy

At Zynora Fusion, we are committed to delivering your favorite products quickly, safely, and reliably. Please review our shipping policy to know what to expect when you place an order with us.

1. Processing Time

• Orders are processed within max 7 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed the next business day.

2. Shipping Methods & Delivery Times

• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days
• Delivery times may vary depending on your location and selected shipping method.

3. Shipping Rates

• Free Standard Shipping on online paid orders.
• For orders below the minimum, shipping rates will be calculated at checkout based on your location and selected delivery speed.

4. Order Tracking

• Once your order ships, you will receive a confirmation email with a tracking number to monitor your delivery status.

5. International Shipping

• Currently, we offer shipping to select international destinations.
• International delivery times vary by destination and may be subject to customs delays.
• Customs duties and taxes (if applicable) are the responsibility of the customer.

6. Delivery Issues

• If your package is delayed, lost, or arrives damaged, please contact our support team at+92 3477202223 or zynorafusion@gmail.com within 7 days of the estimated delivery date.
• We will work swiftly to resolve any issues and ensure you receive your order or a replacement.

7. Address Accuracy

• Please ensure all shipping details are accurate at the time of purchase.
• Zynora Fusion is not responsible for delays or lost packages due to incorrect or incomplete addresses.

 

Return Policy

1. Eligibility for Returns

• Timeframe: You have 7 days from the date of delivery to initiate a return.
• Condition: Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
• Proof of Purchase: A valid order number or receipt is required.

2. Non‑Returnable Items

• Final‑sale merchandise (marked “Final Sale”)
• Gift cards
• Personal care items (e.g., socks, underwear) if the hygienic seal is broken
• Items damaged due to wear and tear after delivery

3. How to Initiate a Return

1. Contact Us: Email zynorafusion@gmail.com or use our contact +92 3477202223 form within 7 days.

2. Provide Details: Include your order number, item name(s), size(s), and reason for return.

3. Return Authorization: Once approved, we’ll send you a Return Authorization (RA) number and return instructions.

4. Ship It Back: Securely pack the item(s) and include your RA number on the outside of the package. Ship via a trackable carrier within 7 days of receiving your RA.

4. Return Shipping Costs

• Defective or Incorrect Items: Zynora Fusion covers return shipping fees and will provide you with a prepaid return label.
• Change of Mind: Customers are responsible for return shipping costs. We recommend using a trackable service.

5. Refunds

• Processing Time: Once we receive and inspect your return, allow 5–7 business days for processing.
• Method: Refunds are issued to your original payment method.
• Notification: You’ll receive an email confirmation once your refund has been processed.
• Partial Refunds: Items not in original condition, damaged, or missing parts may incur a restocking fee or partial refund.

6. Exchanges

• We currently do not offer direct exchanges. To swap sizes or colors, please initiate a return for the original item and place a new order for the desired item.

7. Damaged or Defective Items

• If your order arrives damaged or defective, please contact us within 7 days of delivery at zynorafusion@gmail.com with photos of the issue. We will arrange a replacement or full refund at no additional cost.

8. Contact Information

For any return-related questions or assistance:

• Email: zynorafusion@gmail.com
• Phone/WhatsApp: +92 347 7202223 (Mon–Fri: 9 AM–6 PM PKT)