FAQ

❓ Frequently Asked Questions (FAQ)

1. What is Zynora Fusion?

Zynora Fusion is a curated online store offering high-quality, stylish, and functional lifestyle products. We’re committed to providing a seamless shopping experience with trendy designs and reliable customer service. You can visit our About Us page

2. Where are you located?

We are an online-based store. Our products are shipped from Lahore, Pakistan and delivered Within Pakistan.

3. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shopify Payments.

4. When will I receive my order?

Shipping times depend on your location:

  • Processing Time: 1–3 business days
  • Shipping Time (Domestic): 3–7 business days

You’ll receive tracking information once your order has shipped. You can visit our Shipping Policy page

5. How can I track my order?

Once your order is shipped, we’ll send you an email with tracking details. You can also track your order from the “Track Order” page on our website.

6. Do you offer returns or exchanges?

Yes, we offer returns and exchanges within 7 days of delivery. Items must be unused, in original packaging, and in resell-able condition. Please visit our Returns & Refunds Policy page for more details.

7. Can I cancel or modify my order after placing it?

We process orders quickly, but if you need to make changes, please contact us within 2 hours of placing your order. After that, we cannot guarantee changes or cancellations.

8. What if I receive a damaged or incorrect item?

We’re so sorry! Please email us at zynorafusion@gmail.com with your order number and a photo of the issue within 48 hours of receiving your item. We'll make it right.

9. How do I contact customer support?

You can reach us via: